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Click & Collect and Store/Showroom Pickups

If you are placing a click & collect order, please note that we have a 5 day pickup policy which means you need to make sure you pick up your order within 5 days of purchase. After 5 days, we charge a daily storage fee of $10 (inc. GST) for each day. We will only waive the storage fee if your order contains backorder items. If you find that you can’t pick your order up within 5 days and wish to avoid incurring storage fees, we can ship the order to you. Just contact us and arrange for your order to be delivered. Please note that you may need to pay for delivery if your order doesn’t meet our free delivery conditions. If the delivery option also doesn’t work for you, we can put the items back in stock until you’re ready to pick them up, however please note that items may be sold to other customers and go out of stock.

Standard Delivery Service

• We do our best to deliver to you quickly and cost effectively.
• We are unable to accept requests for specific delivery times, or accept liability for consequences of late, or early deliveries.
• If nobody is home the carrier will attempt to leave the goods somewhere safe.
• Delivery times and days are subject to traffic, driver availability and other issues beyond our reasonable control.

Normally we will ship your order within 3-5 working days after payment is received. Our carriers will endeavour to give you advance notice of the delivery to your address on the day, if requested and whenever practical. Driver will be on site for up to 10 minutes at drop off.

City Residential Area Deliveries

Delivery to driveway for city residential areas only. This excludes difficult driveways and unfinished sites, rural areas, multilevel apartments/dwellings etc.
South Island city residential includes Christchurch, Nelson, Dunedin Cities only.

Town and Rural Deliveries

In most cases, our carriers will attempt to deliver orders to rural addresses. In the rare case when rural delivery is not possible, your order will be sent to the nearest city or town depot and you will be notified to arrange pickup.

Please note that deliveries to some rural areas are subject to rural distance and fuel surcharges. While our system tries to present accurate delivery charges, Micromall Solar. reserves the right to charge for additional delivery costs after the order has been placed. Please note that you may be contacted by our customer services in the case when the actual cost to deliver to your address is higher than the estimated checkout delivery charge.

Please note that deliveries of items weighing over 30Kg require you to have 1 suitable unloading person on site able to carry 30Kg in addition to the driver.

Small orders delivered by courier will have a rural delivery surcharge applied at the checkout, when you enter your address.

Goods Inspection on Delivery

IMPORTANT! – All deliveries require a person present to unpack and inspect the delivery and sign for goods received confirming they are in good condition and free from breakages/damage. It is advisable that you immediately open packages and inspect for signs of damage or defect.

If you accept the delivered goods without a person present you will reduce your rights to claim for transport damage or loss. This will not reduce your rights to claim for faults in manufacturing etc.

Please do not sign “undamaged” unless you are delighted with the condition of the items in your order in respect of breakages, damages or defects.

Requesting a Delivery Date

Due to our optimised logistics, we cannot offer or guarantee deliveries for a specific date or time. You may request us to not deliver before a certain date but please note that, if we need to store your order for more than 5 days from the date of purchase, you will incur our standard storage fee of $10 (inc. GST) per each day over 5 days. Please see our Delivery and Returns policies for details.

In Case of Damage

If your order has been delivered by our own Micromall Solar delivery service, you will be able to arrange a return/replacement on the spot with the driver.
If your order has been delivered by our partner carriers, make sure you state that (some) goods were damaged on the proof of delivery document then please contact our customer service team to logde a return/replacement claim.

Delivery Exclusions

Please note that standard deliveries exclude special delivery services:

• Express deliveries (same day)
• Carrying up stairs
• Placement within your home
• Unpacking & assembly
• Box / pallet removal
• Installation
• More than 10 minutes on site
• After hours

Discounted and Free Delivery Terms

We offer competitive delivery rates on almost all of our items (some exclusions apply). Please check our Delivery and Returns page for details.

When you enter your delivery address in the checkout, the final freight charge is calculated by applying our free delivery rules based on the order value and delivery post code and is what will be applied to your order in the checkout as the final delivery cost.

Small items do not contribute to the discounted delivery calculations. We frequently send small items out separately so their freight is added to the large item freight for the final freight cost.

Please note that some items do not qualify for discounted delivery. Christchurch / South Island only items do not qualify for discounted delivery to the North Island.

Please note that the delivery estimates on the product details pages may differ from the final delivery charge in the checkout as the freight is calculated to your exact delivery address.

Returns

We stand behind our product range and work hard to provide you with affordable quality products. Sometimes, things might not work out for whatever reason and that’s why we offer an easy (change of mind) returns policy. We’d like you to be completely satisfied with your product selection and it’s suitability!

We offer a “no questions” 28 day right of return on all goods purchased. Of course the goods must be unused and in re-saleable condition, with their original packaging. Simply contact us and let us know that you wish to return your items and we’ll get things under way. Please make sure you specify your invoice, sales or order number or TradeMe reference as well as the reason for returning the item.

You will need to pay the freight for returned items, however, contact us and we’ll see what we can do to minimise this cost to you.

Restocking Fee

Returns will attract a restocking fee (at least 20% of the item price) if returned after the 28 days.

Please note that to claim a return, your item must be in re-sellable condition.

Micromall Solar Warranty Policy

At Micromall Solar, we are committed to providing high-quality solar products and installations. Our warranty policy is designed to give you confidence in your investment, while complying with all relevant New Zealand consumer protection laws.

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Standard Warranty

We stand behind the quality of our products and services. Most of our solar components, including MPPT controllers, pure sine wave inverters, and similar items, come with a 12-month standard warranty. If a fault occurs, we will evaluate the issue and provide an appropriate solution — repair, replacement, or refund — depending on the severity.

•The warranty covers product defects only and does not extend to indirect or consequential losses.

•Our goal is a simple and straightforward claims process, with easy returns and replacement parts where applicable.

•Minor replacement tasks that do not require a certified technician may be carried out by the customer under guidance.

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Extended Warranty

Certain products and manufacturer ranges include a 24-36-month manufacturer or parts warranty. Specific terms for each product are clearly indicated on the relevant product page.

•Warranty claims are subject to the terms in effect on the purchase date.

•Even after the warranty expires, we will make reasonable efforts to provide parts and support for repairs, though any associated costs may be passed on to the customer.

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Long-Term Coverage (5+ Years)

For products with warranties exceeding 5 years:

•Coverage applies strictly to parts replacement or product replacement.

•Labour, travel, or other associated costs are not included and are the responsibility of the customer.

•Any service, installation, or repair required after initial installation will incur additional charges.

•Unless otherwise stated, this provision applies to all long-term warranties.

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Warranty Exclusions

The standard and extended warranty do not cover:

•Service calls not related to product faults (e.g., installation corrections, user guidance, household wiring).

•Damage caused by improper use, accidents, neglect, or Acts of God.

•Normal wear and tear, cosmetic damage, or minor imperfections not affecting functionality.

•Damage from pests (rats, insects, bird etc.) or environmental events (storms, floods, earthquakes).

•Repairs performed by non-authorised personnel or unauthorised modifications.

•Transportation, delivery, or travel costs outside Micromall Solar’s authorized service areas.

•Routine maintenance as outlined in the product manual.

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Installation and Workmanship

•All installations must be performed by qualified and licensed technicians.

•Installations must follow industry standards, including pre-installation inspection and post-installation testing.

•Failure to inspect for defects before installation may limit warranty claims.

•Electrical installations require a licensed electrical worker and appropriate compliance certificates.

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Non-Transferable

•Warranties are valid only for the original purchaser and cannot be transferred.

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Solar Panel Warranty

Power Degradation

•Less than 1.5% degradation in the first year

•No more than 0.40% per year from year 2 to year 30

Performance Guarantee

•Guaranteed to maintain at least 90% of the rated output for the first 10 years

•Guaranteed to maintain at least 86.9% of the rated output from year 11 to year 25

Performance Disclaimer

•Stated system output represents peak performance under optimal test conditions.

•Actual power generation may vary due to factors such as weather, shading, orientation, and installation quality.

Warranty Exclusions

•Labour, transport, and travel costs related to replacement or service are not covered.

•Damage caused by incorrect installation, mishandling, lack of maintenance, or unauthorised modification is excluded.

•Normal wear and tear, or cosmetic changes that do not affect performance, are not covered under this warranty.